My Family Doctor Referred Me to a Chiropractor

We have had three clients recently referred to chiropractors including one called "AICA Orthopedics" by their primary care physicians at Piedmont Physicians and another primary care outfit. These are all clients who have been in car accidents and have health insurance coverage. They went to their primary care doctor and have been turned away because it was a motor vehicle accident and the PCP does not accept those cases. While frustrating, that is their prerogative. The problem is what happens next when the client goes to these chiropractors. All three clients have received bills for over $7,000 for just two visits. The chiropractors are not telling the patient what the billing will be and refuses to bill health insurance. Instead they bill outrageous amounts to the patient and expect to be paid out any settlement.

That is the problem with the car accident business. Some medical outfits simply don't care about billing ethics and will slap whatever charges they care to invent on the bill and force the patient and the insurance companies to show how outrageous and out of line with industry norms they are. 

Another problem is the murky nature of the types of treatment offered. Take AICA's example. This has been a chiropractic clinic for years and yet now they are calling themselves "AICA Orthopedics."  Orthopedics is a field with a very specific definition. It is a practice area for licensed medical doctors with a specialty in orthopedics. The banner on the website says "Chiropractors are standing by" If you dig deep enough into the website, there is a section claiming there are orthopedists that work there, but there are no names. This is really confusing for the client. Are they chiropractors or medical doctors? 

If you look into their Google reviews and sort out the bunny fluffy ones, you find statements like this:

a year ago-
HUGE SCAM! if you want to be billed $900 to sit in a plastic folding chair in a room full of people with a $20 Walmart heating pad strapped to you by a woman pretending to be a nurse this might be the place for you. No real medical doctor on site I went once and was creep-ed out by the lack of professionalism or real medical staff. After the appointment I said politely that I did not feel this was the place for me to treat. They turned around and billed my insurance $900 i did not meet with a doctor i did not want to have a heating pad strapped to me in a room with 9 other people which is incredibly unsanitary and unprofessional. THEY ARE TAKING ADVANTAGE OF INURED PEOPLE IN PAIN NEEDING MEDICAL CARE. HUGE SCAM HUGE SCAM

2 years ago-
Terrible customer service. The receptionist could not answer a simple question ( how much a consultant would cost for a cash patient) receptionist said he would have one of the doctors call me. Well today I got a call from a very surly doctor not sure if it was dr. Sean or dr. Todd but whoever it was incredibly rude and unhelpful. How it it possible for the doctor nor the receptionist know how much a simple consultation should cost. I didn't bother to tell the doctor that im a massage therapist and work with many orthopedic surgeon, but this doctor kept telling me I needed xray I said it wont show muscle damage. Then he just kept repeatedly saying that he's a doctor like that nakes him superior to me. This company is clearly out to over charge and over treat accident victims in order to gain the most amout of money. There was no sincerity in my injuries. This office is clearly a cash cow and I would Warren anyone thinking this is a reputable company. Shame on them.

There is nothing wrong with good chiropractic care, but as with every business, there are good chiropractors and bad ones. Patients should never be presented with multi-thousand dollar bills with no warning when they have health insurance. Be careful out there and ask lots of questions.